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October 02, 2007

Emerging ICT Technologies for R&D Support

On the morning of 16 October 2007 as part of our InnovationWell workshop on Information, Communications, and Knowledge Management Support Systems for R&D (Bryn Mawr College, Philadelphia) we will hold an emerging technologies session featuring the presentation and discussion of a range of interesting software solutions.

Abstracts for the 6 presentations to be discussed are provided here:

(Please follow continuation to read)

Abstracts

Building Knowledge Infrastructure: A Bottom-up Wiki in a Large Company
Carl Elkin, Principal Scientist, Schering-Plough

The extraordinary success of Wikipedia engenders the promise that a similar system might be used within large research organizations. To experiment with this approach, the Cambridge site of Schering-Plough has long been using Spriki, which uses the same free, easily deployable and maintainable software as Wikipedia. Potentially, Spriki can organize information throughout the company, connect people with similar interests but widely separated positions on the org chart, informally archive information and expertise, and provide management a high-level view of ongoing operations, with the ability to drill down as needed.

Spriki has been very useful for some groups, but has not yet achieved company-wide success. A description will be given of the concrete benefits it already provides, including allowing all employees-- even those with no knowledge of HTML-- the ability to create and maintain web-based content, without the expense or maintenance requirements of more sophisticated tools. Reasons for its current success and ongoing challenges will be discussed, along with the characteristics of early and late adopters. Various strategies for encouraging the use of Wikis will also be described and evaluated, including seeding Spriki with useful information, encouraging people to visit Spriki vs. encouraging them to contribute, integration with existing software, working with management to publicize, holding informational meetings, and more.

 

Peer-to-Peer Knowledge Sharing – Implications for Enterprise Knowledge Management
David Gilmour, President & CEO, Tacit Software

The conventional approach to KM centers around a “capture/publish/re-use” paradigm. But we’ve now entered a the new world of Web 2.0 in which user-generated content (as manifested in blogs, wikis, and feeds) has taken over on the Internet, and is rapidly penetrating the enterprise. This “Enterprise 2.0” movement profoundly challenges KM thinking, and the basic re-use model. This session will propose a new view of the role of KM and the top problems to solve in the new framework, including what changes about Web 2.0 technologies when considered in an organizational framework.

Key questions include:
- How can users assure awareness of relevant content in an organization exploding with user generated content of all kinds?
- If users are directly generating and supplying content, how can the same assets be used to locate answers and expertise not embedded in the content itself?
- What’s the role for a centralized repository in the future?
- How should managed and unmanaged content co-exist?

We will also discuss some new tools designed to work in this new model, designed specifically to address these new challenges of KM in the post Web-2.0 world.

 

Semantic-based Frameworks for Enterprise Content and Knowledge Management
Frank Guerino, TraverseIT

The Semantic Web, as envisioned by Tim Berners-Lee who invented the first World Wide Web, is a place where machines can read and exploit web-based content, very much the same way humans do. The vision was one where machines could leverage the web and all its resources as independent data sources and processing systems that would facilitate the creation, processing and understanding of data, information and even knowledge, allowing such machines to interact with each other in a more “human-like” manner.

While society and science still have a very long way to go in order to fulfill such a vision, the Semantic Web is finding its legs in things like the Software-as-a-Service (SaaS) business model, Web 2.0 traits, and Semantic Web (Web 3.0) standards, such as the Resource Descriptive Framework (RDF) and the Web Ontology Language (WOL/a.k.a. OWL). As a result, enterprises around the world are wrestling with ways to exploit such concepts for better ways to manage their critical operational data, information and knowledge. TraverseIT, is one of those companies.

Initial efforts have yielded new and exciting collaboration solutions, such as Wikis and Blogs that are rapidly making a name for themselves. However, enterprises are quickly finding that such solutions lack the “enterprise class” muscle that is truly needed to handle large volumes of “functional” data, information and knowledge that is used to run and manage day-to-day operations. As a result, enterprises yearn for a solution where operational content can be more effectively utilized and exploited to create a more competitive and fluid environment.

The problems most enterprises are facing today revolve around the fact that a tremendous amount of their critical operational data, information and knowledge has been locked up and is being held hostage in traditional, silo-ed software systems. Sadly, such traditional systems foster things like political kingdoms and anti-sharing cultures. Over time, these solutions have become an expensive burden on their enterprises, financially, emotionally and psychologically, as owning, managing and integrating them has become a challenge that goes far beyond the core competency of most enterprises, themselves.

As part of this presentation, Frank Guerino, the CEO and Founder of TraverseIT, will share their quest for the ultimate Enterprise Data, Information and Knowledge Management solution. The discussion will show how TraverseIT has leveraged Semantic Web concepts to step forward and provide enterprises with radically new and visionary way of dealing with their critical operational content… one that is, of all things, “Knowledge Centric”.

The ABCD Reaction Management System: Towards a Fully Integrated Discovery Enterprise
Dimitris K. Agrafiotis, Vice President of Informatics, Johnson & Johnson Pharmaceutical Research & Development, LLC

Recently, we introduced ABCD, an integrated drug discovery informatics platform developed at Johnson & Johnson Pharmaceutical Research & Development, L.L.C. ABCD is an attempt to bridge multiple continents, data systems and cultures using modern information technology, and provide scientists with tools that allow them to make informed, data-driven decisions. The first phase of ABCD focused on decision support (data warehousing, retrieval, analysis and visualization) and met with great success, becoming an indispensable tool for more than 1,100 users across all J&JPRD research sites. Having proven the quality, scalability and elegance of the underlying technology, the ABCD project has now entered its second phase, which is the reengineering of the transactional layer. An important component of that layer is a reaction management system (RMS) for tracking chemical synthesis experiments. Using the ABCD technology as a foundation and agile software development as a paradigm, we have been able to build and deploy a fully functional solution in ~6 months. The system supports many advanced features, including stoicheiometric calculations, integrated access to chemical inventories, and automatic registration of intermediates and products in the corporate chemical registration system. One of the distinguishing features of the new system is the use of the same application front-end that was developed for data mining and visualization. This application, known as Third Dimension Explorer or 3DX, was designed to be a “Swiss-army knife”, aimed at bringing coherence not only in the way discovery data is stored, but also in the way it is processed, uploaded, retrieved, analyzed, and reported. The ABCD RMS, implemented in the form of custom 3DX plugins, exemplifies the application’s highly modular, flexible and extensible architecture. Because it was developed entirely in-house with a clear understanding of the key business processes and integration points as well as the active involvement of the end users in its design, the ABCD RMS was immediately embraced by our user community.

 

Training Simulations and Metrics in Second Life
Alex Heiphetz, Ph.D. and Sveta Liberman, Delta L Training, 300 S. Pugh St., State College, PA 16801, USA

Today we know that simulations are more effective in training than the more traditional forms of lecture + textbook + exam trio. In Second Life, just as in real life, simulations must conform to several rules in order to be effective. Until recently, Second Life simulations lacked one of the most important features – metrics that would allow interpretation of the assessment based on statistics and previous or comparable assessments. As a result, very interesting simulations in teamwork training, sales training, equipment and procedure training could not be really used as a part of a reputable education process. Delta L’s development and implementation of Second Life simulations and metrics removes this obstacle.

 

Enterprise Knowledge Portals and Application Integration for supporting Collaboration
Marisol Wesson, President of TMS Americas Group

In the advent of emerging Internet technologies and unrelenting business challenges faced by enterprises today, the need to "e-enable" business processes in order to collect, manage and report critical company data in an efficient and transparent way, while streamlining workflow processes on an electronic platform, databases, and people - is now a vital competitive strategy for business growth and continuity.

While information reduces the risks associated with decisions that ultimately lead to a series of actions, too much information can sometimes be a disadvantage. The abundance of content, both inside and outside the enterprise, has made finding the right information increasingly difficult. Employees often spend more time looking for the right piece of information than actually using it, resulting in high frustration and low productivity. Further inefficiencies are found in the continued reliance on paper processes, manual approvals, and long transaction cycles.

The proliferation of heterogeneous and independent applications - such as ERP, supply chain management, and customer relationship management - has made integrating enterprise wide data increasingly difficult. The answer to critical business issues or customer enquiries must often be constructed from information residing in disparate customer relationship management, vendor and email systems - impeding the seamless flow of information needed for maximum efficiency. Unlike many portals, tmsEKP™ allows you to access disparate information in an integrated way - allowing you to spend time analyzing and using the information rather than searching for it.

tmsEKP™ (Enterprise Knowledge Portal) is designed to provide organizations with a single dashboard to integrate information, business applications and services from heterogeneous systems and sources so as to encourage collaboration, efficiency, informed decision making and employee self-service.

Serving as a single and unified gateway to a company's information and knowledge base for employees, shareholders, customers and vendors, tmsEKP™ enables enterprises to design and build a suite of modular solutions to allow seamless access to their organizational knowledge base (information) across the enterprise, enable information exchange as well as delivery of real-time and relevant information.

Marisol Wesson, President of TMS Americas Group, will share their quest to make of Knowledge Management (KM) an integrated process in which organizations improve their performance and generate value from their intellectual and knowledge-based assets through their human capital and technology. Through the development and implementation of TMS Enterprise Knowledge Portal technologies, knowledge is being shared with employees, departments and even other companies to derive best practices. KM is being effectively implemented through the application and enabling of technology.

 

Program Brochure:

http://barryhardy.blogs.com/theferryman/files/KMWorkshopBrynMawr07web2.PDF


More Information at:
http://www.innovationwell.net/COMTY_kmworkshopbrynmawr07

 

Barry Hardy
InnovationWell

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