The Ferryman

Schedule for InnovationWell and eCheminfo Autumn 2008 Community of Practice Meeting

I provide below a schedule for the upcoming InnovationWell and eCheminfo Community of Practice meetings at Bryn Mawr.

I also include a location map here which may be useful upon arrival:

Download bryn_mawr_campus_map_douglas_connect_meeting.pdf

[Please follow continuation here to view schedule.]

Knowledge Management Training in Basel

We are running the Certified Knowledge Manager training again in Basel this April.  We had an excellent class there last year with many interactions and conversations both in the class and outside on the terrace, in an evening Knowledge Cafe on Knowledge and Leadership (which produced two articles currently being published in KM Review, Nov/Dec 07 and Jan/Feb 08 issues) and on the Knowledge Ferry on the Rhine (which along with Herman Hesse inspired the name of this Blog!) I posted some photos at http://innovationwell.net/COMTY_ckmphotos This year's Cafe will focus on Knowledge and Collaboration.  More Information and links below!

Barry

Knowledge and Leadership

We held a Knowledge Cafe recently in Basel to discuss Knowledge and Leadership. The discussions were good and based on our notes I am currently preparing what I think is a nice co-created article. Below is a short summary and some photos from the proceedings. If interested in this topic and related activities, I welcome your comments or please contact me at barry.hardy (-at-) douglasconnect.com.

Barry Hardy

Summary based on discussions at a Knowledge Café held

in Basel, Switzerland, 25 April 2007 by

Shadab Lari, Joel Brun, Markus Hainzl, Hasan Al-Matrouk, Abdulaziz Addawesh, Adnan Sharif, Gladys Range, Nicolette Liller, Bernhard te Woerd,  Peter Ngunyi, Vera Olang, Pierre Neveux, Robin Micklewright, Douglas Weidner, Nicki Douglas, Barry Hardy, Heike Gutmann, Juergen Drewe, Harald Mauser, Markus Hegi, Eunika Mercier-Laurent, Monika Hochstrasser, Annette Höglund, Tobe Freeman, Chris Gopsill, Chris Pallaris, Beat Knechtli, Pavel Kraus, Giulio Pasolini, Richard Zbinden

Summary (as pdf):

Download leadershipkcafebsapril07_v2_3_summary.pdf

Introduction

On the top of the corporate leadership agenda is the responsibility for building the corporate community consisting of clients, shareholders, board directors, employees, partners, suppliers, authorities, research organisations and other stakeholders. We ask the question: how do we research, develop and apply new better practices to be taken in the knowledge management (KM) of an organisation involved in activities where leadership and innovation success could have significant performance impact?

 Knowledge gaps, bottlenecks, absence or under-utilisation of knowledge, lack of communication or collaboration, lack of access to or re-use of existing knowledge, difficulty in storing or retrieving knowledge, organisational or cultural issues may all contribute significant barriers to knowledge sharing and innovation, and leaders need to be able to identify and act on such areas to improve the organisational performance.

Relevant questions related to Knowledge and Leadership include: How should we lead knowledge-driven organisations in the 21st century? What skills and qualities are needed by today's "knowledge leaders"? What knowledge strategies should an organisation adopt for the next five years? What should organisations be doing today to ensure they have the right leaders, workers, processes, and projects in place by the turn of this decade? What changes can we forecast in terms of information and communications technology (ICT), knowledge management, creativity, learning and collaboration? And how do we prepare as individuals and organisations to confront these challenges?

A Knowledge Café was held on the terrace of the Merian Hotel in Basel on 25 April 2007 to discuss these questions through peer-to-peer conversations between managers and practitioners. The Knowledge Café lasted ca. 2.5 hours and involved 31 participants.

The six facilitators at the Café were Richard Zbinden (CEO, Software for Corporate Leaders), Barry Hardy (Founder, InnovationWell), Douglas Weidner (President, International Knowledge Management Institute), Chris Pallaris (ETH, Zurich), Pavel Kraus (President, SKMF) and Beat Knechtli (CKO, PwC)

(continued in extension of blog post below)

 

Certified Knowledge Manager Training Week; 23-27 April 2007, Basel, Switzerland

The full five-day Certified Knowledge Manager (CKM) workshop will be held in Basel, Switzerland, 23 - 27 April. The training will take place at the Merian Hotel situated on the Rhein.

The workshop week will be co-led by Douglas Weidner, President, International Knowledge Management Institute; Pavel Kraus, President, Swiss Knowledge Management Forum and Senior Partner, aht'intermediation GmbH; Beat Knechtli, Director and Chief Knowledge Officer, PricewaterhouseCoopers (PwC), Zurich, Switzerland, and Barry Hardy, Director, KM Institute Switzerland

Beat Knechtli, will lead discussions of KM and Leadership, Culture, Organisational Development & Change Management, whereas Pavel Kraus will cover KM Structure, KM Tools, IT Support & Measurement, and the Business Case and metrics for KM. Case Studies & Discussions will be used to illustrate the application of KM principles and best practices.

The Certified Knowledge Manager (CKM) was created by the KM Institute`s Douglas Weidner, and is a world-leading flagship KM certification training program. It is a full 5-Day learning workshop with instructor-led activities, dynamic interaction among students and additional blended supporting materials, activities and eLearning extending to the equivalent of at least 14 workshop days. The CKM training has been used to train over 600 top managers from organisations worldwide since 2001. The workshop will be delivered in English.

Part of the course can be accessed in eLearning mode prior to the workshop leaving more time for discussion and exercises at the workshop. Additional modules will also be available in eLearning mode post-workshop. The CKM certification is part of the requirement towards Masters CKM and faculty status.


Program Topics
KM Terms, Models, Knowledge Definitions and Attributes, Knowledge Episodes & Processes, KM Theory & Principles, KM Strategy & Planning, KM Rationale & Case Studies, Interactive Knowledge Cafe, Full Life Cycle KM Methodology, KM Body of Knowledge (KMBOK), Managing KM Initiatives, Knowledge Assessment, Audits and Mapping, KM and Change Management, KM Sciences, KM Tools, Using IT Support and Collaboration Systems Effectively, Social Network Analysis, Organisational Learning, KM and Complex Systems, KM Metrics, Storytelling, Communities, Knowledge Repositories, Benchmarking, KM & Innovation, Personal KM, KM Initiative Planning, KM Project Management, KM Investment Analysis (ROI), Intellectual Capital, Innovation Techniques, Disruptive Technologies, KM Performance Measurement, Knowledge Maturity Model, KM Case Studies & Analysis

Program news and announcements are posted on the KM Institute Switzerland website: http://www.kminstituteswitzerland.org/
Program Brochure: http://www.douglasconnect.com/files/KMTrainingBrochure.pdf
More information provided in previous post: http://barryhardy.blogs.com/theferryman/2006/10/swiss_faculty_c.html

KM Institute KM Institute Switzerland meeting workshop training management executive CKM KM Knowledge Management Knowledge Management Training Management Training Basel Innovation Switzerland events

Knowledge Café in Basel: Discussions on Knowledge Management Support & Training Needs

We are holding a Knowledge Café in Basel to discuss user and organisational needs in knowledge management taking place on Wednesday 29th November 2006 starting at 17.30 and running through 20.00.  If interested in attending please simply send a short RSVP email to barry.hardy *at* douglasconnect.com and I will send further information to you. The event is free to attend and is intended to provide managers a conducive atmosphere to discuss their issues and needs in knowledge management support and training.

The Cafe will address the following:
1. What kind of knowledge management training do you or your organization need to perform more effectively?
2. What kind of support for knowledge management activities do you currently have? What solutions are not available and what do you imagine they could be like?

The Cafe will start at 5.30pm with refreshments and a chance to meet other participants. The discussion itself will begin around 6pm.

The event is being co-organised by Douglas Connect, the Swiss KM Institute, the Swiss Knowledge Management Forum (SKMF), and the Gurteen Knowledge Community, and will be facilitated by myself, Chris Pallaris (ETH Zurich), Pavel Kraus (SKMF) and Beat Knechtli (PwC).

Barry Hardy

meeting training workshop conference management Basel Innovation Knowledge Management Knowledge Cafe events

Swiss Faculty co-lead Certified Knowledge Management Training

The full five-day Certified Knowledge Manager (CKM) workshop will be held in Basel, 27 November – 1 December 2006.  The training will be jointly led for the first time by Swiss faculty who bring their own extensive experience of knowledge management and European practice to enrich the quality of the learning program. 

The workshop week will be co-led by Douglas Weidner, President, International Knowledge Management Institute; Pavel Kraus, President, Swiss Knowledge Management Forum and Senior Partner of aht'intermediation GmbH; Beat Knechtli, Director and Chief Knowledge Officer, PricewaterhouseCoopers (PwC), Zurich, Switzerland, and Barry Hardy, Director, KM Institute Switzerland.

Beat Knechtli, will lead discussions of KM and Leadership, Culture, Organisational Development & Change Management, whereas Pavel Kraus will cover KM Structure, KM Tools, IT Support & Measurement, and the Business Case and metrics for KM.  Case Studies & Discussions will be used to illustrate the application of KM principles and best practices.  (See below and also visit the website of KM Institute, Switzerland at http://www.kminstituteswitzerland.org/ for further program information.) 

Basel CKM Program Brochure:

Download kmtraining_brochure_611web2.pdf

Barry Hardy

Please contact me, +41 61 851 0170, barry.hardy [at] douglasconnect.com for further information and to discuss your specific training needs and requirements.

(continued....) 

InnovationWell Interest List and Signup

You can join our InnovationWell interest list (managed by Constant Contact) to be kept posted on news related to our community of practice activities using the following signup form:

Join Our Mailing List

Email:

Barry Hardy

InnovationWell Community of Practice

A Perspective on Knowledge Management & Training in Europe

Below is a transcript of a short interview with the KM Institute providing some of my views and recent experiences on Knowledge Management & Training in Europe.  I hope to continue this perspective over time and to include other views and experiences.

Barry Hardy
KM Institute, Switzerland
Douglas Connect
tel: +41 61 851 0170

KM Institute: What is your perspective or philosophy on knowledge management?

Barry Hardy: We currently live in a world of ever-increasing information flows, global interactions and cultural and technological complexity.  We struggle as individuals, organisations and a society to make sense in this environment; we filter, ignore and grapple with the overwhelming tide of demands on our attention but often have insufficient support to get the understanding we need quickly enough to make best-informed decisions.  Knowledge management strategies should provide the tools, people and conversations I need to fit into this complex world, perform more productively and to feel more in balance with oneself and the surrounding living and working environment.

KM Institute: How do you see knowledge management and technology?

Barry Hardy: Whereas technology-led first generation knowledge management techniques have been judged to fail in their concentration on capturing knowledge into explicit forms, I nevertheless see technology as increasingly providing essential knowledge support systems to knowledge workers.  But the focus of these solutions will be stronger in context in both the support of the individual using, applying and creating knowledge and in the multiple social network contexts that the individual moves in.  This will require a semantic web that interfaces with people’s profiles not just agents, with tools that enhance productivity in reducing time for mundane tasks such as search & retrieval, and in collaboration and community approaches that increasingly extend understanding and know-how beyond the boundaries of subject-matter expertise, internal organisational know-how and disconnected language, terminology, and cultures.

KM Institute: What attracted you to the KM Institute’s program?

Barry Hardy: We had been active in knowledge management activities in the pharmaceutical, life sciences and healthcare sectors.  I often encountered people with diverse definitions and understanding of what knowledge management was or could do.  With some people little differentiation existed between their understanding of knowledge management and IT, others were dismissive of IT approaches, and yet another group would see that knowledge management approaches were needed to solve problems but did not understand what those approaches could be.  It was obvious to me that a comprehensive training and professional support program in knowledge management was needed by many.  However, although good workshops and events on specific knowledge management topics were to be found, there was a limited offering available providing a comprehensive up-to-date coverage of the knowledge management field.  The CKM of Douglas Weidner appeared to provide a unique solution of quality material and instruction combined with an international approach.  This was confirmed by my interaction with Douglas in his speaker participation in a couple of our conferences and particularly as an instructor of KM in the first CKM class we ran in Switzerland in 2005.  Very few if any others have the mastery to cover the depth and breadth of knowledge management topics that Douglas brings his instructor skills to bear on to share key understandings with workshop participants.

KM Institute: Is there an active interest in knowledge management in Switzerland?

Barry Hardy: Knowledge Management has an important contribution to make in the typical industries found in Switzerland including biotech, pharmaceuticals, precision engineering and of course banking.  These industries involve a high concentration of specialised expertise, complexity and knowledge-rich products and services.  Hence KM has a vital role to play in the internal sharing of knowledge and pursuit of innovation and in the communication challenges required with partners and customers.  As illustrated by the participation and energetic contributions of Beat Knechtli, Knowledge Manager ABB Switzerland, in our first CKM class in Basel, there are companies such as ABB who are quite actively pursuing the implementation of KM strategies and processes in their business.  However there are also many companies particularly in the small-to-mid range size where KM is only starting to appear on their radar and we need to grow awareness with these organisations.  Although there are some local interest groups such as the Swiss KM forum who organise some meeting activity, there is not a great deal on offer locally in terms of workshops, training and advanced topics.  With the KM Institute and collaborating with other local groups we can help fill some of those gaps.  Further information on our KM training activities can be located on the KM Institute, Switzerland website located at http://www.kminstituteswitzerland.org/

KM Institute: What kind of knowledge management activity is taking place in Europe?

Barry Hardy: Knowledge Management activity is quite active in the UK and there are frequent workshops led by leading practitioners such as David Gurteen.  David’s website (www.gurteen.com) is perhaps the most comprehensive frequently-visited website in KM around today.  The European Union has evaluated knowledge management as a key competitive area of competency growth for the European economy in the next five years as its member states increasingly concentrate their work activities in knowledge-rich industries.  Europe has a diversity of languages, cultures and attitudes and knowledge management in this context requires attention to such diversity.  Knowledgeboard (www.knowledgeboard.com) is an example of one internet community project funded by the EU where people with an interest in knowledge management can share discussions and find out information on KM-related events taking place in Europe.

KM Institute: What were your experiences with running the first CKM class in Switzerland?

Barry Hardy: We had a group attending with diverse experiences from HR management, healthcare, IT and the oil industry and participants who had many questions and who were eager to share knowledge and discuss topics.  This made for a very interactive class although we at times slowed Douglas down in getting through the materials planned for the day and often we went well beyond the programmed finish time!  However the learning experiences from Douglas’s materials and the discussions were very rewarding so I think all found the time spent valuable as reflected in the high scores obtained back in class reviews.  All participants developed a presentation during the week and received valuable critique from Douglas and the class on the final day.  One member of the class returned to work with a new comprehensive knowledge management plan for her company and her new KM responsibility.  We used a knowledge café and the trigger method to brainstorm which produced many ideas from class members around the many concepts we covered.

KM Institute: How did others in the Swiss class find the CKM program?

Barry Hardy: Feedback we received from our June class in 2005 included:

"Having been in KM for over 6 years, I can vouch for the robustness of the content and enjoyed capturing the new knowledge nuggets, especially around Measurement. I enjoyed the member participation and the diversity of the group which helped to place a broad and rich perspective on the course"
-- Hank Malik, IBM

"I liked the blend of theory and practice, opportunity to learn from fellow students, enriched brainstorming and knowledge café techniques, and pragmatic approach. Douglas is clearly an accomplished expert in the field and he is a very good presenter."
-- Andre Stepanov, Heidrick & Struggles

“I liked the interaction with the trainer and other participants, enthusiasm of the group, open discussions and contributions of participants.”
-- Beat Knechtli, ABB

KM Institute: What are future developments you see the KM Institute undertaking in Europe?

Barry Hardy: With the modular aspect of the programs being developed by the institute, we will be able to significantly extend the diversity of type of training offered so that in addition to the CKM class we can also cover programs designed for specialists and technologists.  KM Essentials workshops and the new institute eLearning options should provide the ability to European organisations to run more comprehensive KM training programs of interest to all their knowledge workers.  In the pharmaceutical and heathcare industries in which we also run the InnovationWell Network (innovationwell.net) I see considerable opportunities for collaborations providing training, assessment and performance support solutions customised around particular industry issues such as innovation and safety.  Europe remains a diverse multi-lingual continent and although many working in the international business sector speak very good English, it will also be rewarding to extend the offering of current institute learning materials to other European languages such as German, French, Italian and Spanish.

KM Institute meeting workshop training management executive CKM KM Knowledge Management Knowledge Management Training Management Training Basel Innovation Knowledge Management events

Certified Knowledge Manager (CKM) workshop, Basel, Switzerland

The full five-day Certified Knowledge Manager (CKM™) workshop will be held in Basel, 20-24 March 2006.  The first two days provide coverage of all advanced KM essentials, concepts and techniques, whereas advanced topics are covered in days 3- 5.

The Certified Knowledge Manager (CKM™), created by the KM Institute™’s Douglas Weidner, is a world-leading flagship KM certification training program.  It is a full 5-Day learning workshop with instructor-led activities, dynamic interaction among students and additional blended supporting materials and activities.  The CKM training has been to used to train top managers from over 500 organisations worldwide since  2001.  Join our growing community of CKM™ Grads and find out why students are calling the CKM™ the "best overall Knowledge Management learning experience."  Workshop will be delivered in English. 

Part of the course can be accessed in eLearning mode prior to the workshop leaving more time for discussion and exercises at the workshop. Additional modules will also be available in eLearning mode post-workshop.  The Institute is also currently establishing an expanded international faculty and certification board. The CKM certification is part of the requirement towards Masters CKM status, faculty status, etc.

Instructor
Douglas Weidner, Certified Knowledge Management Instructor™, Chairman, International KM Institute; former Chief Knowledge Engineer, Northrop Grumman

What You Will Learn
* Understand and easily grasp the KM Essentials, the most common Knowledge Management principles and techniques
* Benefit from access to the most robust KM Body of Knowledge (KMBOK™) available
* Learn to actually "perform KM" through our unique, "learn by doing" approach
* Enjoy Douglas Weidner’s high energy, dynamic teaching style/delivery 
* Join an active Community of Practice (CoP) of all former CKM™ grads
* Demonstrate to your employers/colleagues you can actually lead a KM initiative!
* Earn the coveted CKM™ designation

Who should attend?
Managers and team leaders in a position to apply best knowledge management practices and initiatives in their organisation including senior and middle-management, knowledge managers, IT professionals, MBAs, independent consultants, R&D managers, marketing and product managers.

Program Topics
KM Terms, Models, Metaphors, Knowledge Definitions and Attributes, Knowledge Episodes & Processes, KM Endgame, KM Theory and Models, KM Universe Model, KM Rationale & Case Studies, Interactive Knowledge Café, Full Life Cycle KM Methodology, KM Body of Knowledge (KMBOK™), Managing KM Initiatives, Strategy & Planning, Knowledge Audits and Mapping, Change Management Planning, KM Sciences, Business Taxonomies, Social Nets, Learning Theory, Complex Adaptive Systems, KM Metrics, Storytelling, Communities, Knowledge Repositories, Benchmarking, Collaborative Technologies, Personal KM, Knowledge Mapping Methodology, KM Initiative Planning & Management, KMInvestment Analysis (ROI), Intellectual Capital, Innovation Techniques, Disruptive Technologies, KM Performance Measurement, KM Case Studies & Analysis

Program news and announcements are posted on the Ferryman Blog located at http://barryhardy.blogs.com/theferryman/km_institute/

Please download the brochure for the CKM program located at  http://douglasconnect.com/files/KMTrainingBrochure.PDF for further details.

Workshops tailored to a group in your own organisation at a date and location of your choice may also be arranged on request. 

Please contact me, +41 61 851 0170, barry.hardy [at] douglasconnect.com to discuss your specific requirements.

Barry Hardy
Douglas Connect

KM Institute meeting workshop training management executive CKM KM Knowledge Management Basel Innovation Knowledge Management events

Program for InnovationWell & eCheminfo InterAction Meetings

I summarise below the list of sessions with over 100 top speakers and discussion leaders for the program listing for the upcoming Autumn InterAction Meetings taking place in Philadelphia and Basel. Please add a traceback or link for other like-minded folk to find!

I also provide an electronic brochure for download here for the InnovationWell Autumn Program on Knowledge-based Innovation in Life Science Product Development:

Download InnovationWell-ProgramAutumn05.PDF

And the equivalent eCheminfo brochure on Drug Discovery:

Download eCheminfo-ProgramAutumn05.pdf

Note: The poster sessions will be run as electronic poster sessions using tabletop spaces, a wireless network and Internet facilities at the meetings, in addition to virtual access through the website, i.e., the posters will be electronic but the access can be face-to-face or virtual. You can participate in person and virtually in the poster sessions.  We can supply nourishment and refreshments locally; remote participants may have to order out! [We also expect, subject to on-site testing, to have live conference call capabilities for remote participating members to join local discussions.]  Anyone interested in presenting such an "electronic poster" should directly contact us via email at innovationwell at douglasconnect.com

Look forward to seeing you in Philadelphia or Basel!

Barry Hardy
Community of Practice Manager
Douglas Connect
http://douglasconnect.com/
+41 61 851 0170 (office)

InnovationWell & eCheminfo InterAction Meetings
Philadelphia, US, 11-12 October 2005 and Basel, Switzerland, 9-10 November
List of Sessions with Speakers & Schedule (InterAction Autumn Meetings)
http://innovationwell.net/ and http://echeminfo.com/

Registration to attend the meetings or to access virtually is available through the websites or through contacting Nicki Douglas [nicki.douglas at douglasconnect.com]

InnovationWell eCheminfo meeting workshop conference management executive drug safety KM Life Sciences Pharma Drug Discovery Drug Development Healthcare Innovation Informatics Knowledge Management events

…PROGRAM LISTING CONTINUING IN FULL POSTING…..